Cancellation & Refund Policy

Cancellation & Refund Policy

At Maxi Melbourne Booking, we understand that plans can change at the last minute. Our goal is to offer a fair and transparent policy that protects both our passengers and our drivers. The guidelines below explain how cancellations and refunds are handled for all bookings, including airport transfers, corporate travel, parcel delivery, hotel transfers, wedding transfers and event transfers.

Cancellation Policy

If you need to cancel your booking, we request that you do so as early as possible. Early cancellations help us allocate drivers efficiently and maintain smooth service for all customers.

• Cancellations made **at least 2 hours** before the scheduled pickup time are not charged any cancellation fee.
• Cancellations made **within 2 hours** of the pickup time may attract a fee, depending on driver assignment and travel distance.
• If the driver has already reached the pickup location and you cancel the ride, a call-out fee may apply.
• No-show bookings, where the passenger is unavailable at pickup, are charged the full fare.

Refund Policy

We aim to process refunds promptly whenever applicable. Refunds are issued to the original payment method used at the time of booking.

• Full refunds apply for bookings cancelled within the allowed free-cancellation period.
• Refunds for late cancellations are evaluated case-by-case based on timing and operational costs incurred.
• If a payment was deducted due to a system error, the full amount is refunded after verification.
• Refund processing may take **3–7 business days**, depending on your bank.

If you have any questions regarding your cancellation or refund, please contact our support team. We are always here to help ensure a smooth experience with Maxi Melbourne Booking.